Refund Policy
Azzunique Software Development Company ("we," "our," "us") is committed to providing high-quality software development services to meet our clients' needs. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations may be requested, processed, and approved. By engaging in our services, you agree to this policy.
Our policy applies to different stages of our service engagement. Please review these conditions based on the phase of service. a. Project-Based Services For custom software development, web development, or other project-based services: Project Initiation: Once a project is initiated and a deposit is made, cancellation may be subject to a cancellation fee, which may be up to 20% of the project cost, depending on the level of planning and preparatory work completed. Project in Progress: If a project is already underway and you wish to cancel, you will be billed for the work completed up to the date of cancellation. Any deposit or partial payment may be adjusted against the final invoice for work completed. Project Completion: Once a project is completed and delivered to you, all payments are considered final, and no refunds will be provided. b. Monthly and Subscription-Based Services For services provided on a monthly or subscription basis (e.g., maintenance, support services): Cancellation: You may cancel at any time by providing written notice. The cancellation will take effect at the end of the current billing cycle. Services will remain active until the end of the billing period, after which they will be discontinued. Refunds: We do not offer refunds for unused portions of a billing cycle. Payments for monthly or subscription services are non-refundable once the billing cycle has started. c. Digital Products and Licenses For any digital products, software licenses, or downloadable content provided by us: Refund Eligibility: Refunds for digital products are only available if a product is defective or has technical issues that we cannot resolve within a reasonable period. You must report such issues within 7 days of purchase. Non-Refundable Purchases: Purchases of digital products are generally non-refundable once access to the product has been granted.
To request a refund, you must contact our support team at [Contact Email Address] with the following details: Your name and contact information. The project or service details. The reason for the cancellation or refund request. Our team will review your request and respond within 7 business days. If your request is approved, refunds will be processed within 14 business days using the original payment method.
We reserve the right to update or modify this policy at any time. If we make significant changes, we will notify you by posting the updated policy on our website and updating the "Effective Date" above. Your continued use of our services after any changes indicates your acceptance of the revised policy.
If you have any questions or need further clarification about our Refund and Cancellation Policy, please contact us at: Azzunique Software Company 7412066477 Email: info@azzunique.com Address: 78, Tech Bhawan, Tara Nagar-A, Hari Nagar, Jhotwara, Jaipur, Rajasthan 302012